Operations Lead Analyst
New
E
Express ScriptsHealthcare
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in healthcare setting preferred
- Required Skills
- Microsoft OfficeProcess improvementData analytics
Requirements
- High School diploma or GED required
- 3+ years of experience in healthcare setting preferred (operations or significant cross-functional experience) required
- Understanding of Consumer Driven Health (CDH) product (preferred)
- Working knowledge of upstream functional processes such as Accumulator Benefits, Modular Frames, Eligibility, and Claims Processing (preferred)
- Ability to use data to identify opportunities and drive positive outcomes
- Strong communication skills and understanding of complex relationships between medical providers, account teams and internal functional/IT resources
- Ability to work cross-functionally and manage multiple requests with competing deadlines
- Demonstrated agility and ability to adapt to an ever-changing governmental regulatory landscape
- Ability to work independently and as part of a team
- Strong logical reasoning, attention to detail, and problem-solving skills
- Experience with Microsoft Office software (preferred)
Responsibilities
- Build and maintain the Express Scripts (ESI) relationship with third party medical providers and health plan clients for which ESI shares accumulators with for claims processing
- Accountable for day to day issues and inquiries, technology and connectivity, performance, and trending analytics
- Meet regularly with vendor team to understand non data trends and day to day tactical business needs
- Navigate the complex and varied interactions with vendors and internal partners
- Make recommendations to leadership for process improvements, systems upgrades, or technology changes
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