Operations Lead
New
T
Trust WalletCryptocurrency, Fintech
Remote - GlobalFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisOperations ManagementStakeholder managementProcess improvement
Requirements
- Bachelor’s degree in Business, Operations, Management, Finance, or a related field.
- 5+ years of experience in operations, business management, project management, or a related function.
- Experience in tech, fintech, crypto, or Web3 is strongly preferred.
- Strong project management and stakeholder management skills.
- Excellent analytical and problem-solving abilities.
- Proven ability to improve processes and manage multiple priorities effectively.
- Strong communication skills and ability to work across global, remote teams.
- Comfortable with data, reporting, and operational planning tools.
- Self-starter with a hands-on mindset and strong sense of ownership.
- Experience in a high-growth startup or scaling environment.
- Familiarity with crypto wallets, blockchain ecosystems, and digital asset products.
- Experience building SOPs, dashboards, and operational frameworks.
- Knowledge of compliance, risk, or customer operations is a plus.
Responsibilities
- Lead and optimize daily business operations to ensure efficiency and alignment with company goals.
- Design, implement, and improve operational processes, workflows, and internal controls.
- Partner with cross-functional teams including Product, Customer Support, Marketing, Compliance, Finance, and HR to drive execution.
- Monitor operational KPIs and prepare regular reports for leadership.
- Identify bottlenecks, risks, and areas for improvement, and implement practical solutions.
- Manage vendor relationships and support procurement or external partnerships where relevant.
- Support budgeting, resource planning, and operational forecasting.
- Coordinate strategic projects and ensure timely delivery across teams.
- Develop documentation, SOPs, and internal policies to support scale and consistency.
- Help build a strong operational culture focused on accountability, agility, and continuous improvement.
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