Social Operations Lead
New
E
EVERSANALife Sciences
United StatesContractLead
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementContent management
Requirements
- Advanced proficiency in Airtable for workflow architecture.
- Advanced proficiency in Hootsuite for publishing and inbox management.
- Proven experience in creating SOPs or training documentation for digital or marketing teams.
- Strong stakeholder diplomacy with the ability to manage expectations across multiple business units.
- Strong project management skills with an obsession for deadlines, detail, and accuracy.
- Proactive problem-solving approach to identify and resolve process bottlenecks.
- Ability to work effectively in a fully remote environment.
Responsibilities
- Maintain the master social media calendar in Airtable, ensuring a strategic and balanced cadence across the portfolio.
- Establish and enforce Service Level Agreements (SLAs) for incoming requests to ensure stakeholders provide assets within required windows.
- Act as the central intake hub for social media requests, tracking statuses and ensuring brand standards.
- Support end-to-end approval workflows to ensure all content is compliant and ready for launch.
- Handle technical scheduling and community engagement within Hootsuite based on established matrices.
- Optimize and maintain Standard Operating Procedures (SOPs) for publishing and community management.
- Provide internal training on Airtable structures and Hootsuite protocols for new team members and agency partners.
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