Customer Success Engineer
C
CyeraData Security
United StatesFull-TimeMiddle
SalaryUSD 140000 - 160000 / year
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementPythonSQLRESTful APIs
Requirements
- Associates degree or equivalent experience required; Bachelor’s degree in Computer Science preferred.
- 3+ years of hands-on experience with data and cloud technologies (databases, cloud infrastructure, cloud networking, IAM).
- Proficiency in SQL and scripting languages (e.g., Python).
- Experience with APIs and web services.
- Demonstrated expertise in DLP, Data Privacy, DSPM/CSPM, SIEM, or vulnerability management.
- Prior experience working in a software company in a technical customer-facing role.
- Demonstrated track record of owning customer relationships including onboarding, renewal, and expansion.
- Strong project management skills.
- Ability to work autonomously in a fast-paced startup environment.
- Excellent interpersonal, communication, and presentation skills.
Responsibilities
- Serve as the primary technical expert on the Cyera Platform.
- Establish yourself as a trusted advisor to customers at all levels, from practitioners to executives.
- Drive customer adoption through effective onboarding and training processes.
- Design and deliver customized use cases that align with customer goals.
- Proactively ensure customers realize the full value and return on investment of the platform.
- Identify and resolve technical obstacles or blockers.
- Advocate for the customer's voice and feedback to influence product roadmap.
- Troubleshoot and resolve technical issues impacting customers.
- Conduct Quarterly Business Reviews to evaluate progress.
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