Behavioral Health Member Advocate
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The Cigna GroupBehavioral Health
United States, CST (Training schedule: Monday-Friday, 8:30 AM-5:00 PM CST; Work schedule: 7am-7pm CST)Full-TimeEntry
Salary19 - 29 USD / hourly
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Job Details
- Experience
- Bachelor’s degree in another field plus 2+ years of behavioral health experience
- Required Skills
- Problem SolvingCustomer serviceMultitaskingActive listening
Requirements
- Bachelor’s degree in psychology, social work, or a related field.
- Alternatively, bachelor’s degree in another field plus 2+ years of behavioral health experience.
- Customer service experience.
- Strong time management and multitasking abilities.
- Proficiency with typing and PC usage.
- Must remain at a workstation while handling calls from a phone queue.
- Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload.
Responsibilities
- Take back-to-back phone calls from members and providers.
- Triage and conduct intake for risk of harm and substance use concerns.
- Communicate eligibility, assist with scheduling appointments, and provide referrals.
- Quote benefits and advise on authorization requirements.
- Utilize resources to deliver accurate information and resolve issues on the first call.
- Collaborate with matrix partners and coordinate handoffs to clinical teams.
- Navigate multiple systems and applications across multiple screens simultaneously.
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