Employee Benefits Advocate
New
B
BusinessolverBenefits Technology
Remote - United States, Monday - Friday, between 10 AM - 7:00 PM CSTFull-TimeEntry
Salary20 USD per hour
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Job Details
- Required Skills
- Customer service
Requirements
- Service Center and/or Customer Service experience.
- Comfortable with technology.
- Strong customer-centric mindset.
- Competitive and team-oriented approach.
- Strong interpersonal skills.
- Exceptional phone etiquette and communication skills.
- Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload).
- Prior benefit administration, insurance brokerage, or insurance provider experience preferred.
Responsibilities
- Answer a broad range of inbound calls in support of clients.
- Respond accurately and thoroughly to caller inquiries.
- Document call details accordingly.
- Solve problems creatively while working with team members.
- Ensure compliance in all processing areas.
- Complete transactions timely and accurately.
- Take accountability for the entire process from receipt of work to resolution.
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