Customer Success Advocate
New
1
1-800 ContactsCustomer Service
Train and work remotely from approved states (Utah, Texas and North Carolina), MSTFull-TimeEntry
Salary$15/hour + bonus potential up to $6/hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3 years minimum customer service experience
- Required Skills
- Problem SolvingCustomer service
Requirements
- 2-3 years minimum customer service experience.
- Ability to type at least 40 words per minute.
- Computer literacy skills.
- Reliable internet connection with speeds of 20 mbps download and 10 mbps upload or better.
- A private, dedicated workspace free from interruption or distraction.
- Must maintain permanent residence in Utah, Texas, or North Carolina.
- Inbound sales and contact center experience preferred.
- Available for training (3 weeks, M-F 10 AM–5 PM MST).
- Availability for afternoon/evening shifts, including one weekend shift per week.
Responsibilities
- Handle inbound sales and service calls in a fast-paced environment.
- Offer thoughtful advice to help customers maximize value from contact lens purchases.
- Engage proactively with management and team members via virtual communication tools.
- Identify and resolve customer issues quickly while exercising decision-making authority.
- Maintain high performance metrics including revenue per call, quality, availability, and dependability.
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