Enterprise Customer Success Manager
New
M
MariaDBEnterprise Software
Full-Time - Remote - USFull-TimeMiddle
Salary$70,000-75,000, plus $30,000-$32,000 bonus
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Job Details
- Experience
- 2-4 Years of experience in customer facing roles within enterprise software.
- Required Skills
- Customer SuccessTechnical support
Requirements
- 2-4 years of experience in customer-facing roles within enterprise software.
- 1-2 years of technical experience in technical support roles within IT (preferred).
- Strong understanding of MariaDB and GridGain features, architecture, and Apache Ignite ecosystem.
- Ability to develop and maintain C-Level relationships.
- Experience delivering custom ROI analysis.
- Comprehensive understanding of customer success principles.
- Excellent time management and organization skills.
- High attention to detail.
- Technical acumen with the ability to discuss new software features and releases.
- Ability to identify and understand complex business needs related to database environments.
Responsibilities
- Support and engage with customers throughout all stages of their customer lifecycle including onboarding, adoption, expansion, retention, and advocacy.
- Guide new customers through onboarding for MariaDB and GridGain deployments to ensure maximum performance and value.
- Understand customer data management strategies and articulate improvements leveraging MariaDB and GridGain capabilities.
- Address customer experience issues proactively and serve as an escalation point of contact.
- Conduct regular business reviews to showcase value and align on business goals.
- Coordinate with Account Executives to drive upgrade, migration, and growth opportunities.
- Manage and maintain customer portfolio to meet Net Retention goals.
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