Customer Service Representative
New
O
OneTouch DirectContact Center
San Antonio, Texas, United StatesFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-2 years of customer service experience preferred
- Required Skills
- Problem SolvingCustomer serviceTroubleshootingData entry
Requirements
- High school diploma or equivalent required.
- 1-2 years of customer service experience preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and an ability to think critically.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a quiet home office environment.
- Laptop or desktop computer (Windows 11 or higher; no Mac, Surface, or Chromebook).
- Hardwired internet connection (ethernet) with minimum 50 mbps download and 25 mbps upload speeds.
- USB wired headset with noise-canceling features.
- Webcam (external or integrated).
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers with troubleshooting issues and provide accurate solutions.
- Process orders, amendments, and returns efficiently.
- Escalate unresolved issues to senior staff when necessary.
- Provide feedback to improve customer service processes.
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