Customer Support Specialist
New
C
CherryFinTech
This position requires you to be based in Turkey., 7:00 AM–4:00 PM Turkey time Monday through SundayFull-TimeEntry
SalaryMonthly net salary of $1,900
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Job Details
- Languages
- English
- Experience
- 1+ years of experience in customer support or in a similar customer facing role is preferred
- Required Skills
- Google WorkspaceCustomer support
Requirements
- Graduated from a top-tier university in Turkey with a degree in Social Sciences, English, or a related fields
- Based in Turkey
- Strong academic background
- Excellent written and verbal communication skills in English
- Willingness to work 40-45 hours per week during operating hours (7:00 AM–4:00 PM Turkey time, Monday through Sunday)
- Ability to work independently in a fast-paced, ever-changing environment with a team-first mentality
- Proven ability to multi-task and de-escalate situations across omni-channel communication inquiries (Voice, Chat, Email and SMS)
- Exceptional ability to prioritize tasks, organize, and pay strict attention to detail
- Proficiency with Google Workspace and familiarity with AI-powered productivity tools
- 1+ years of experience in customer support or in a similar customer facing role (preferred)
- Experience working in a startup environment (preferred)
Responsibilities
- Resolve Provider and Consumer inquiries with one-touch resolution while delivering an exceptional customer experience across phone, live chat, email, and SMS
- Manage a high volume of inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency
- Investigate customer inquiries, assess account activity, and deliver accurate, timely resolutions
- De-escalate complex customer situations with professionalism, empathy, and sound judgment
- Accurately document customer interactions and account-level issues
- Partner with leadership to identify and implement opportunities to improve the customer experience, operational processes, internal systems, and team effectiveness
- Collaborate across multiple departments to support Cherry's growth and success in a fast-paced, scaling fintech environment
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