Customer Support Specialist
New
A
AppcuesCustomer Experience
APAC region, Monday-Friday 9 am-5 pm PSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- TrainingCustomer support
Requirements
- Curious mindset with a strong desire to learn.
- Prior experience working at a remote-first company.
- Comfortable working in an autonomous, remote environment.
- Strong listening and written communication skills.
- Ability to synthesize customer feedback and advocate for the customer experience.
- Genuine empathy and a passion for helping others.
- Driven and goal-oriented approach to daily tasks.
- Ability to work Monday through Friday, 9 am-5 pm PST.
Responsibilities
- Provide excellently written support via email, Slack, and video chat.
- Conduct training sessions for the unmanaged customer base to reduce friction in their journey.
- Present customer problems and friction points to the organization to drive actionable decision-making.
- Host regular Support Office Hours for real-time customer assistance.
- Work closely with CX, Finance, Marketing, and Sales teams to resolve customer impediments.
- Master AI tooling platforms to enhance support capabilities.
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