- Own technical onboarding for new customers, including SDK implementation, integration, data mapping, and event tracking.
- Train customers on platform fundamentals to enable independent use.
- Design, build, and deploy in-app experiences for Premium Services engagements such as product launches and rebrands.
- Audit customer accounts and installations to identify gaps or inconsistencies.
- Serve as the go-to technical contact for VIP accounts to diagnose and resolve issues.
- Proactively monitor installation health across accounts to prevent and fix issues.
- Communicate clearly with customers during active issues and document root causes for team learning.
- Collaborate with Customer Experience Managers and Support Engineering to ensure end-to-end customer support.
RESTful APIsDebugging