Technical Success Manager
New
A
AppcuesCustomer Experience
Remote - USFull-TimeMiddle
Salary$60,000 - $80,000 a year; this position is eligible for variable compensation; the range above reflects OTE.
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Job Details
- Required Skills
- RESTful APIsDebugging
Requirements
- Hands-on technical experience with SDKs, APIs, data mapping, and debugging.
- Demonstrated ability to translate technical details for non-technical stakeholders.
- Experience translating customer feedback into actionable insights for Product and Engineering teams.
- Strong organizational skills to manage onboarding, premium services, and support escalations concurrently.
- Comfortable working with ambiguity and incomplete information.
- Proven ability to empower customers through training and knowledge sharing.
- Strong collaborative mindset for working cross-functionally.
- High level of empathy and a genuine drive to help customers succeed.
Responsibilities
- Own technical onboarding for new customers, including SDK implementation, integration, data mapping, and event tracking.
- Train customers on platform fundamentals to enable independent use.
- Design, build, and deploy in-app experiences for Premium Services engagements such as product launches and rebrands.
- Audit customer accounts and installations to identify gaps or inconsistencies.
- Serve as the go-to technical contact for VIP accounts to diagnose and resolve issues.
- Proactively monitor installation health across accounts to prevent and fix issues.
- Communicate clearly with customers during active issues and document root causes for team learning.
- Collaborate with Customer Experience Managers and Support Engineering to ensure end-to-end customer support.
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