Regional Account Manager
New
P
Platform ScienceTransportation Logistics
Remote - USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementSalesforceChange ManagementCustomer SuccessRelationship management
Requirements
- Bachelor’s degree, preferably in a technical discipline.
- 5+ years of equivalent industry experience in customer success, implementation, change management, or continuous improvement.
- Strong knowledge of DOT/FMCSA regulations.
- Familiarity with Transportation Management System (TMS) products such as TMW, McCleod, or ICC.
- Demonstrated experience guiding customers with confidence and integrity.
- Excellent planning, organization, and implementation skills.
- Strong interest and passion for coaching and mentoring others.
- Ability to communicate complex ideas effectively to senior leadership.
- Proven experience facilitating customer requests and concerns.
- Proficiency with Salesforce is a plus.
- Ability to accommodate travel up to 50% of the time.
Responsibilities
- Act as a trusted advisor for assigned customer accounts and main touchpoint throughout the post-sales customer lifecycle.
- Responsible for implementation and long-term account management working across multiple customer teams and internal departments.
- Own senior management level relationships at each assigned customer account.
- Drive customer adoption of solutions while ensuring long-term retention.
- Share customer experiences with internal teams to help drive product roadmaps.
- Mentor and train top customers to help them reach their business goals.
- Monitor customer health and utilization trends to provide recommendations based on risk and business needs.
- Identify renewal risk and collaborate with internal teams to remediate and ensure successful renewal.
- Manage multiple projects and deadlines effectively.
- Communicate new solutions and innovation roadmap during Quarterly Business Reviews.
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