Technical Account Manager - Digital
New
J
JobgetherCybersecurity SaaS
Based in United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisCustomer SuccessSaaSAccount ManagementCRM
Requirements
- Strong understanding of post-sales customer success processes within a SaaS environment.
- Experience working directly with customers on technical, operational, or business challenges.
- Ability to analyze customer data and translate account health indicators into clear recommendations.
- Strong understanding of customer adoption strategies, retention drivers, and renewal processes.
- Ability to influence customer behavior and encourage meaningful engagement.
- Excellent written and verbal communication skills with the ability to create structured customer communications.
- Strong organizational skills with the ability to manage multiple priorities and maintain execution discipline.
- Experience using CRM platforms and customer success tools to track account activity and performance.
- Ability to collaborate effectively with sales, technical teams, and cross-functional stakeholders.
- Comfortable working in a scalable, technology-driven customer engagement model.
- Strong problem-solving skills and a proactive approach to identifying and resolving risks.
Responsibilities
- Own the customer lifecycle from onboarding through renewal, serving as the primary post-sales point of accountability.
- Maintain visibility into customer health, engagement levels, risks, action plans, and business outcomes.
- Proactively identify renewal risks, document challenges, and drive internal risk management processes to prevent unexpected churn.
- Lead renewal readiness activities by maintaining accurate account information and ensuring clear ownership of customer success initiatives.
- Develop customer engagement through scalable programs such as automated communications, webinars, workshops, and virtual office hours.
- Encourage customer adoption by monitoring engagement levels and ensuring customers receive ongoing value from the platform.
- Analyze customer health indicators, usage patterns, and platform activity to identify opportunities for improvement.
- Maintain accurate CRM records, customer documentation, engagement tracking, and health reporting.
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