Client Success Manager
S
SeatGeekTicketing and Sports
Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotelyFull-TimeMiddle
Salary$110,000 - $130,000 USD plus bonus
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years
- Required Skills
- Data AnalysisPresentation skillsFinancial analysisCustomer SuccessSaaSGoogle WorkspaceLookerAccount Management
Requirements
- 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting
- Track record of driving client outcomes, improving business performance, and revenue results with the ability to show it through data
- Experience and comfort presenting to and building relationships at leadership levels of internal and external partner organizations
- Deep understanding of commercial and financial aspects of companies, and how to impact the P&L
- Strong communication and presentation skills; ability to simplify complexity
- Confidence working with data; experience with platforms like Looker, Google Suite and other reporting tools
- Problem-solver who takes initiative, navigates ambiguity, and adapts quickly
- Collaborative mindset with a “one team” approach to working cross-functionally
- Willingness to travel to client locations and events regularly (~25%-30%)
- Bachelor’s degree preferred
Responsibilities
- Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutions
- Build trusted relationships with senior leaders and key decision-makers across client organizations, expanding SeatGeek’s influence and creating alignment around strategic priorities
- Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance
- Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success
- Leverage strong client relationships across all levels of the clients org, including senior leadership to generate advocacy through case studies, referrals, and industry exposure
- Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts
- Travel to client events as needed (up to 25-30%) to support client engagement
- Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisions
- Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps
- Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations
View Full Description & ApplyYou'll be redirected to the employer's site
