Operations Specialist II, Aerospace & Defense
J
JobgetherLogistics Technology
Based in the United StatesFull-TimeMiddle
Salary23 - 26 USD per hour
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Job Details
- Required Skills
- Problem SolvingCustomer service
Requirements
- Proven experience as an Operations Specialist I or equivalent experience in time-critical logistics, transportation, freight forwarding, or customer operations.
- Demonstrated ability to make sound decisions quickly in high-pressure situations with incomplete information.
- Strong problem-solving skills with the ability to independently resolve complex operational issues.
- Experience managing customer concerns, de-escalating challenging situations, and maintaining professional communication.
- Ability to identify creative solutions for non-standard transportation needs, including specialized vehicles and oversized shipments.
- Strong organizational skills with the ability to manage multiple priorities while maintaining attention to detail.
- Willingness to obtain and maintain required industry certifications, such as Dangerous Goods handling certifications where applicable.
- Availability to work assigned shift schedules based on operational needs.
- Ability to complete two weeks of in-person training at the company’s headquarters in Carlsbad, California.
Responsibilities
- Independently manage complex shipment challenges that fall outside standard operating procedures, including failed carrier connections, specialized transportation needs, and urgent customer requirements.
- Perform carrier tracing activities for delayed, failed-to-load, or difficult-to-locate shipments to ensure timely resolution.
- Source transportation coverage for various shipment segments, including oversized or specialized loads, while balancing service requirements and operational constraints.
- Utilize bid and quote request tools to identify specialized vehicle options and provide accurate cost estimates.
- Make informed decisions with limited information while understanding the downstream impact of operational choices.
- Resolve customer and partner concerns independently while determining when escalation is necessary.
- Maintain proactive communication with customers, drivers, and logistics partners throughout the shipment lifecycle.
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