Technical Account Manager - AI for Martech
New
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JobgetherMartech AI
Remote-first culture with the flexibility to work from anywhere within the CET+1 time zone, CET+1Full-TimeMiddle
SalaryBase salary of €35,000–€40,000 plus a 10% bonus
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Job Details
- Languages
- Fluent Italian communication skills (native level preferred) and advanced English proficiency (C1 level)
- Experience
- 3–5 years
- Required Skills
- Project ManagementArtificial IntelligenceETLJiraConfluenceSaaSAccount ManagementCRM
Requirements
- Bachelor’s or Master’s degree in Management Engineering, Economics, Marketing, or a related field with strong technical aptitude.
- 3–5 years of experience in account management, project management, or customer-facing roles within Martech, AI, SaaS, or complex IT environments.
- Strong ability to manage multiple stakeholders and build trusted relationships with enterprise clients.
- Excellent problem-solving skills with the ability to organize priorities and work independently in a fast-changing environment.
- Understanding of ETL processes, data architectures, and technology-driven business solutions.
- Experience using project management tools such as Jira and Confluence.
- Strong communication skills with the ability to explain technical concepts to business audiences.
- Fluent Italian communication skills (native level preferred).
- Advanced English proficiency (C1 level).
- Experience with marketing analytics, marketing technology, AI applications, CRM platforms (such as Salesforce or HubSpot), ERP systems, or business intelligence tools is considered an advantage.
Responsibilities
- Build strong client relationships by understanding business goals, operational challenges, and opportunities for AI-driven transformation.
- Analyze customer needs and translate business requirements into actionable project plans, deliverables, success metrics, and value propositions.
- Lead AI implementation projects end-to-end, including business case development, planning, scoping, onboarding, deployment, and post-launch optimization.
- Act as a strategic advisor to clients by facilitating discovery workshops, identifying optimization opportunities, and supporting adoption of AI-powered solutions.
- Coordinate client onboarding activities, including business analysis, requirements gathering, solution design, and delivery planning.
- Translate business insights into technical specifications and collaborate with internal technology, data, and product teams to ensure successful delivery.
- Facilitate stakeholder communication through regular business reviews, progress updates, and strategic planning sessions.
- Monitor project performance through business KPIs, customer satisfaction metrics, and service-level objectives while proactively managing risks.
- Serve as the main point of contact for clients, providing ongoing guidance, operational support, and strategic recommendations to maximize long-term value.
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