Account Manager (Renewals)
New
J
JobgetherSaaS
IndiaFull-TimeMiddle
Salary1,000,000 INR per year
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Job Details
- Experience
- 3–4 years
- Required Skills
- CybersecurityData AnalysisNegotiationComplianceCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 3–4 years of experience in account management, customer success, renewals, or sales, preferably within a SaaS environment.
- Experience managing customer portfolios and owning renewal or retention targets.
- Strong negotiation skills with the confidence to discuss pricing, contracts, and commercial terms.
- Excellent organizational skills with the ability to manage multiple accounts and deadlines simultaneously.
- Experience working with CRM platforms, sales tools, dashboards, and structured account management processes.
- Strong written and verbal communication skills.
- Analytical mindset with the ability to interpret account data, identify risks, and prioritize actions.
- Proactive and resilient approach, comfortable handling objections, challenges, and customer concerns.
- Ability to work independently in a remote environment while collaborating effectively with distributed teams.
- Interest in cybersecurity, compliance, governance, or SaaS solutions is a plus.
- A bachelor’s degree is preferred, though equivalent professional experience is also valued.
Responsibilities
- Manage a high-volume portfolio of customer accounts, prioritizing activities based on account value, renewal risk, and business impact.
- Own the end-to-end renewal process, tracking upcoming renewals, maintaining accurate forecasts, and ensuring timely contract completion.
- Lead commercial conversations around pricing, discounts, contract terms, and multi-year commitments while protecting business value.
- Identify expansion opportunities by understanding customer needs and recommending additional solutions, frameworks, or plan upgrades.
- Monitor account health indicators, including usage patterns, payment status, renewal timelines, and engagement signals to proactively address risks.
- Prevent churn by identifying potential issues early and coordinating solutions with internal teams.
- Use CRM systems, workflows, dashboards, and structured processes to efficiently manage customer interactions and renewal activities.
- Partner with Customer Success, Sales, Finance, and compliance teams to resolve issues and support successful renewals.
- Maintain accurate CRM records, including renewal stages, account risks, customer conversations, and negotiation outcomes.
- Provide regular reporting and insights on renewal performance, account health, risks, and expansion opportunities.
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