Mandarin / English Customer Support Agent
5
5CACustomer Success
You are located in Malaysia.Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Mandarin (minimum C1), English (B2 minimum)
- Required Skills
- TroubleshootingCustomer support
Requirements
- Advanced Mandarin proficiency (minimum C1).
- Intermediate English proficiency (minimum B2).
- Must be located in Malaysia.
- Dedicated quiet workspace at residence.
- Minimum internet speed of 15 Mb/s download and 15 Mb/s upload (Latency <120 ms).
- Minimum 8 GB RAM.
- Windows 11 (excluding S Mode) or macOS 13.0 or newer.
- Intel Core i5-8260U processor or better.
- Smartphone compatible with Android 10.0+ or Apple iOS 16.0+ for two-factor authentication.
- Interest in e-commerce and consumer electronics.
- Ability to work with new technologies and products.
- Strong troubleshooting and learning capabilities.
Responsibilities
- Provide customer service for multinational consumer electronics and e-commerce companies.
- Communicate with customers via email, live chat, social media, and phone.
- Troubleshoot customer issues calmly and effectively.
- Participate in assisted training to develop and improve support skills.
- Utilize provided digital tools and online training resources.
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