Production Designer
I
iSwerkCustomer Service
Pasig City, National Capital Region, PhilippinesFull-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- MS OfficeProblem SolvingCustomer serviceTime Management
Requirements
- Experience in a customer service environment.
- Fluent speaking in English.
- Professional written and verbal communication skills.
- Proficiency with Click to Chat tools.
- Ability to multitask with phone, chat, and multiple computer programs.
- Accurate and quick keyboarding skills.
- Proficiency in MS Office.
- Experience handling customer escalations (preferred).
- Experience in sales-oriented fields (preferred).
- Previous experience in Billing (preferred).
Responsibilities
- Handle escalated customer issues to ensure swift and effective resolution.
- Answer incoming customer phone calls and chats from multiple accounts.
- Respond to customer inquiries from email, voicemail, fax, and phone.
- Process new customer orders across multiple communication channels.
- Strive for first call resolution for all client inquiries.
- Provide product information and answer questions regarding existing orders.
- Resolve customer service issues by evaluating needs and determining the best course of action.
- Drive incremental sales by offering related or promotional items.
- Maintain professionalism when interacting with internal departments and customers.
- Meet or exceed Sales and Service Level targets.
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