Senior Technical Product Manager - Conversational AI
New
L
LivePersonConversational AI
USA, EST, ESTFull-TimeSenior
Salary$130,000 - $150,000 USD
Apply NowOpens the employer's application page
Job Details
- Experience
- 7+ years
- Required Skills
- AgileProduct ManagementSaaSNLPLLMData analytics
Requirements
- Bachelor's degree in Computer Science, Engineering, Business, or related field (MBA preferred).
- 7+ years of experience in product management with a track record of launching SaaS products.
- Deep understanding of Conversational AI systems, including NLP, Large Language Models (LLMs), and dialog management.
- Proven ability to develop product strategy, prioritize features, and drive roadmaps in an agile environment.
- Strong analytical skills with experience in data-driven decision-making.
- Experience with AI performance metrics such as resolution rate, accuracy, and latency.
- Excellent communication, collaboration, and leadership skills to influence cross-functional teams.
- Experience working directly with enterprise customers.
- Passion for innovation and solving complex problems in the AI industry.
Responsibilities
- Develop and articulate a clear product vision and strategy for Conversational AI teams.
- Define, review, and prioritize product features based on market research, customer feedback, and business objectives.
- Maintain a detailed product roadmap outlining milestones and dependencies for AI capabilities.
- Collaborate with engineering, data science, sales, and customer success teams to drive platform execution.
- Design infrastructure for high availability, low latency, and efficient large-scale message processing.
- Conduct research on emerging trends in messaging, AI routing, and Large Language Models.
- Engage with enterprise customers to gather insights and translate pain points into product improvements.
- Define and track key performance indicators to optimize AI routing and resolution accuracy.
View Full Description & ApplyYou'll be redirected to the employer's site
