Senior Technical Product Manager - Conversational AI
New
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LivePersonConversational AI
USA, EST, ESTFull-TimeSenior
Salary130,000 - 150,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- AgileData AnalysisProduct ManagementSaaSNLP
Requirements
- Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred).
- 7+ years of product management experience with a track record of launching SaaS products.
- Deep understanding of Conversational AI systems, including NLP, LLMs, and dialog management.
- Proven ability to execute product strategy and prioritize features in an agile environment.
- Strong analytical skills with the ability to interpret data and identify trends.
- Excellent communication, collaboration, and leadership skills.
- Experience working with enterprise customers.
- Strong focus on customer needs and solving complex problems.
- Experience with AI/ML-centric SaaS platforms in the enterprise space is a plus.
- Knowledge of AI performance metrics such as resolution rate, accuracy, and latency is a plus.
Responsibilities
- Develop and articulate a clear product vision and strategy for Conversational AI Teams.
- Define, review, and prioritize product features based on customer feedback, market research, and business objectives.
- Create and maintain a detailed product roadmap outlining milestones and dependencies.
- Collaborate with Engineering, AI/ML, and Data Science teams to optimize system performance and reliability.
- Design infrastructure for high availability, low latency, and large-scale message processing.
- Conduct market research to inform platform evolution regarding messaging, routing, and LLM trends.
- Engage with enterprise customers to gather insights and translate performance pain points into improvements.
- Partner with Go-to-Market teams to ensure successful adoption of new platform features.
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