Customer Success Manager
New
R
RealAdvisorReal Estate
Poland. Germany. United Kingdom. France. IrelandContractMiddle
SalaryStałe wynagrodzenie oraz nieograniczona część zmienna uzależniona od retencji klientów, poziomu zaangażowania oraz wyników zarządzanego portfela
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Job Details
- Languages
- Polish (native or fluent)
- Required Skills
- Customer SuccessRelationship buildingAccount ManagementCRM
Requirements
- Experience in Customer Success or Account Management
- Strong customer orientation and ability to build relationships
- Excellent organizational and communication skills
- Knowledge of CRM systems and digital tools
- Native or fluent proficiency in Polish
- Experience in the real estate industry is a plus
- Must operate as a B2B contractor (freelance) or be willing to establish a business entity
Responsibilities
- Manage and develop client portfolios
- Support customers in using the platform and lead the onboarding process
- Train users and monitor product adoption and implementation
- Increase customer retention, engagement, and Customer Lifetime Value (CLV)
- Handle customer requests, gather feedback, and manage post-sales support
- Update CRM data, report progress, and collaborate with Sales and Marketing teams
- Participate in improving customer experience processes
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