- Own the post-sale customer lifecycle, ensuring customers successfully adopt the platform and achieve their compliance objectives
- Lead customer onboarding and act as a trusted advisor to key stakeholders across compliance, security, risk, and IT
- Build and maintain strong customer relationships through regular reviews and success planning
- Drive customer retention and renewals by proactively monitoring account health and mitigating risk
- Identify and support account expansion opportunities in collaboration with the sales team
- Capture customer feedback, act as the voice of the customer internally, and track key success metrics
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