Senior Customer Success Manager, SEUR
New
G
GitLabSoftware Development
Remote, FranceFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluent French
- Required Skills
- Project ManagementGitCI/CDAnalytical SkillsCustomer Success
Requirements
- Fluent in French.
- Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention.
- Understanding of Git and typical branching strategies.
- Knowledge of software development lifecycle and development pipeline.
- Understanding of continuous integration, continuous deployment, and DevSecOps.
- Experience partnering with customers to define and achieve business outcomes.
- Project management experience and skills.
- Strong technical, analytic, and problem-solving skills.
- Exceptional verbal, written, organizational, presentation, and communications skills.
- Detail-oriented and analytical mindset.
- Ability to work independently as a self-starter while being a strong team player.
Responsibilities
- Partner with customers to turn desired business outcomes into actionable objectives.
- Guide customers on GitLab platform best practices, use cases, and future adoption.
- Act as a primary liaison for GitLab questions, issues, and escalations, collaborating with Support and Product Management.
- Own a book of assigned customers focused on increasing adoption, retention, and customer satisfaction.
- Maintain up-to-date knowledge on all GitLab releases.
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