Enterprise Customer Success Manager
New
S
SimScaleEngineering Simulation
EMEA (CET / GMT), fully remote, CET / GMTFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Stakeholder managementCustomer SuccessAccount Management
Requirements
- 7+ years of experience in a senior, customer-facing role managing large enterprise accounts.
- Proven background in SaaS or technical software (CAE, PLM, CAD, EDA, or simulation).
- Track record of growing enterprise accounts through adoption, program execution, and internal expansion.
- Ability to build and maintain relationships with VP-level decision makers and executive sponsors.
- Strong program management skills for multi-stakeholder, multi-site enterprise rollouts.
- Demonstrated ability to define success criteria and evidence value realization for customers.
- Engineering domain knowledge sufficient to be credible with Heads of Engineering, VP R&D, and Chief Engineers.
- Experience orchestrating virtual account teams across Marketing, Sales, and Technical functions.
- Proficiency with AI tools to drive productivity and engage in technical discussions about AI-native workflows.
- Ability to travel 10–15% of the time.
Responsibilities
- Own the partnership and growth agenda for top-tier enterprise accounts.
- Build and maintain relationships with key decision makers and executive sponsors.
- Drive adoption initiatives to embed the platform across engineering teams.
- Manage multi-site, multi-team enterprise rollouts according to plan.
- Define success metrics, evidence ROI, and leverage value to expand into new departments.
- Map enterprise organizations to identify and engage new business units.
- Conduct operational and executive business reviews to shape customer simulation strategies.
- Orchestrate internal teams including Marketing, SDR, and Solution Engineering to deliver account goals.
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