Customer Success Manager
New
E
EasygeneratorEdTech
UKFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2–3 years
- Required Skills
- NegotiationStakeholder managementCustomer SuccessAccount Management
Requirements
- Bachelor's degree or higher.
- 2–3 years of Customer Success or key account management experience.
- Excellent written and spoken English.
- Ability to communicate clearly and lead conversations.
- Commercial mindset and passion for negotiating strong outcomes.
- Customer-oriented approach with the ability to identify needs behind requests.
- Familiarity with HR tech trends is a plus.
Responsibilities
- Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
- Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
- Objectively assess account health scores and proactively take action to improve them.
- Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
- Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
- Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
- Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.
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