- Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
- Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
- Objectively assess account health scores and proactively take action to improve them.
- Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
- Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
- Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
- Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.
NegotiationAccount ManagementStakeholder management+1 more