Customer Success Manager
New
V
Vero HR LtdSaaS Information Security
Brighton, England, United KingdomFull-TimeMiddle
SalaryCompetitive base salary up to £38,000 (£44,000 OTE)
Apply NowOpens the employer's application page
Job Details
- Languages
- German and English
- Required Skills
- SalesforceCustomer SuccessHubSpotAccount Management
Requirements
- Experience in Customer Success, Account Management, or a similar role within a B2B SaaS environment
- Professional fluency in both German and English, with confidence engaging customers across German-speaking markets
- Strong customer-first mindset, focused on delivering measurable value and long-term outcomes
- Excellent communication and presentation skills, with the ability to explain complex topics clearly
- Comfort working with SaaS platforms and CRM tools (e.g. Salesforce, HubSpot, Gainsight or similar)
- Collaborative approach, with experience working cross-functionally with Sales, Product, and Support teams
- Knowledge or experience within compliance, information security, ISO 27001, GRC, or GDPR (advantageous)
Responsibilities
- Own the post-sale customer lifecycle, ensuring customers successfully adopt the platform and achieve their compliance objectives
- Lead customer onboarding and act as a trusted advisor to key stakeholders across compliance, security, risk, and IT
- Build and maintain strong customer relationships through regular reviews and success planning
- Drive customer retention and renewals by proactively monitoring account health and mitigating risk
- Identify and support account expansion opportunities in collaboration with the sales team
- Capture customer feedback, act as the voice of the customer internally, and track key success metrics
View Full Description & ApplyYou'll be redirected to the employer's site
