Manager, Program Success
New
C
CatchafireNonprofit Technology
United StatesFull-TimeManager
Salary$83,000 base salary + $5,000 variable, for a total on-target earnings (OTE) of $88,000.
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementData AnalysisStakeholder management
Requirements
- 7+ years of progressive experience specifically working for or with nonprofit organizations
- Deep understanding of nonprofit operations, challenges, and opportunities.
- Experience presenting, educating, or advising customers, clients, or nonprofit stakeholders in both individual and group settings.
- Strong analytical skills and comfort with spreadsheets and analyzing data
- Exceptional project management skills with the capability to manage concurrent projects and effectively prioritize multiple tasks, ensuring that short-, medium-, and long-term goals are met and exceeded
- Excellent verbal and written communication skills
- Demonstrated ability to work effectively with marginalized communities, including BIPOC, LGBTQ2IA+, religious minorities, and people with disabilities.
- Experience working in a fast-paced environment with competing priorities
- Demonstrated ability to self-manage while seeking timely support through clear and proactive communication
Responsibilities
- Own a portfolio of approximately 15 client programs representing ~500 nonprofit organizations per program, driving activation, engagement, retention, and long-term client success.
- Serve as a Nonprofit Advisor in 1:1 consultations, giving organizations the support, guidance, and encouragement to use our resources and meet their engagement goals.
- Develop strategic success plans for each assigned program, leveraging engagement data, customer insights, and proactive outreach to improve adoption, retention, and long-term partnership health.
- Serve as the go-to expert for one or more nonprofit focus areas (social media, fundraising, marketing, etc.), advocating for these needs internally, shaping project offerings, and delivering high-quality, relevant guidance to nonprofit partners.
- Deliver occasional webinars and community touchpoints to onboard and support nonprofits.
- Partner closely with Product, Customer Success, Marketing, and Sales to improve the nonprofit experience and inform organizational priorities.
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