Customer Care Specialist
E
ExtenteamProperty Management
PhilippinesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1-2 years preferred
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer serviceData entry
Requirements
- High School Diploma.
- 1-2 years of residential and property experience (preferred).
- Superior attention to detail.
- Proficiency in Microsoft Office Programs (Outlook, Excel, Word).
- Ability to navigate computerized data entry systems.
- Excellent written and oral communication skills.
- Ability to work independently in a fast-paced environment.
- Stable internet connection (minimum 30mbps, wired connection required).
- Hardware requirements: i5 11th Gen processor or higher, 8GB RAM minimum, Windows 11 or MacOS Catalina or higher.
- Must have a private, quiet dedicated home office area and backup power/internet solutions.
Responsibilities
- Contact delinquent account holders by telephone or in writing to request payment.
- Collect payments or establish alternative payment plans for delinquent accounts.
- Review files for third-party collections and support document preparation for account sales.
- Follow up with customers on established payment plans.
- Document collection activities and recommend charge-offs.
- Collaborate with third-party banks and internal accounting teams to manage refunds, disputes, and stale-dated checks.
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