Operations Support Specialist
New
I
IntelassistArt Gallery
Quezon City, PH, U.S. Pacific Time ZoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1-2 years
- Required Skills
- Customer serviceSlackZendesk
Requirements
- 1-2 years of customer service experience, with luxury sales experience preferred.
- Professional proficiency in written and spoken English.
- Strong time management and organizational skills, with an ability to multitask.
- Ability to meet deadlines and a high attention to detail.
- Comfortable using technology as a primary form of communication (e.g., Slack, email, Zoom).
- Experience with AI tools like Claude for productivity and research.
- Previous experience with Zendesk is a plus.
- Passion for fine art and supporting artists and collectors.
- Flexible and collaborative team-player approach.
Responsibilities
- Resolve, investigate, and respond to inquiries from buyers and artists in a supportive, friendly, and helpful manner.
- Utilize the Zendesk ticketing system to process inquiries and escalate issues when necessary.
- Monitor shipments and coordinate with the Logistics Team to ensure fast and safe arrival of artworks.
- Work cross-functionally with Operations, Curatorial, and Product teams to resolve complex and long-lead order situations.
- Ensure a well-coordinated and streamlined service process through effective communication.
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