Resident Support Specialist
E
ExtenteamProperty Management
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft Power BIMicrosoft ExcelCustomer service
Requirements
- High school diploma or equivalent.
- Background in customer service.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Power BI).
- Ability to work both independently and collaboratively.
- Proactive problem-solving skills and adaptability.
- Reliable high-speed internet (minimum 30mbps, wired connection required).
- Computer hardware: i5 11th Gen processor or higher, 8 GB RAM minimum.
- Operating System: Windows 11 or MacOS Catalina or higher.
- Dedicated, private, and quiet home office workspace.
- Backup power and internet solutions.
- Noise-canceling headset and webcam.
Responsibilities
- Proactively contact residents within an assigned portfolio to discuss lease renewals.
- Communicate renewal options, lease terms, and rent increases effectively.
- Address and resolve resident concerns or objections regarding renewals.
- Negotiate lease terms within established guidelines to maximize retention.
- Process lease renewals in a timely manner.
- Respond to resident inquiries via phone, email, and other channels.
- Provide information regarding lease agreements and community guidelines.
- Assist residents with move-out procedures and ensure insurance compliance.
- Escalate complex issues to on-site team members as needed.
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