Customer Care Specialist
New
A
AlphanumericHealthcare, Pharmaceutical
Based in the Philippines, Monday to Friday from 9:00 PM – 8:00 AM PHTFull-TimeMiddle
SalaryCompetitive salary + Internet allowance and private health insurance
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Job Details
- Languages
- English
- Experience
- 2 years
- Required Skills
- SalesforceMicrosoft OfficeCustomer serviceCRM
Requirements
- Strong proficiency in English.
- Minimum 2 years of experience supporting pharma/biotech call centers or in a medical/commercial setting.
- Experience with Salesforce and Vonage preferred.
- Prior contact center experience is an asset.
- Proficiency with Windows and Microsoft Office tools.
- Ability to learn and navigate new systems and technologies quickly.
- Basic computer and hardware proficiency to set up a remote workstation.
- Hardwired internet connection with minimum speeds of 15mbps upload and 15mbps download.
- Private and quiet office space free of interruption.
- Must be able to sit for long periods of time.
Responsibilities
- Respond to inbound calls, chats, and emails from patients, healthcare providers, and internal stakeholders.
- Provide accurate, timely, and empathetic responses to general inquiries.
- Navigate and assist customers with site information.
- Identify and report potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
- Document case notes in the CRM system.
- Handle temperature excursion inquiries and updates.
- Maintain high standards of quality, compliance, and ethics.
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