Customer Support Specialist
New
T
Travel Hack Ventures Inc.Travel and Hospitality
Philippines. Brazil. United States. Mexico, Monday to Friday, 8:00 AM to 5:00 PM Eastern Standard Time (EST). You must be available to work US business hours.ContractMiddle
Salary200 - 500 USD per month
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Job Details
- Languages
- Excellent written and spoken English
- Experience
- 1–2+ years
- Required Skills
- Problem SolvingCRM
Requirements
- Travel industry experience (OTA, agency, airline, hotel, or booking platform).
- Excellent written and spoken English proficiency.
- 1–2+ years of experience in customer or member support, ideally via email or ticketing systems.
- Strong writing skills with the ability to explain complex issues simply.
- Capacity to remain calm and empathetic under pressure.
- Detail-oriented with strong organizational skills for managing a busy ticket queue.
- Tech-comfortable and quick to learn helpdesk, CRM, and booking tools.
- Reliable internet connection and a quiet, professional remote workspace.
- Must be available to work US business hours (8:00 AM – 5:00 PM EST).
- Submission of a CV, short note on experience, and a one-minute video application.
Responsibilities
- Handle email inquiries, triage the inbox, and resolve member tickets with clear, accurate, and friendly replies.
- Support members across email, live chat, and occasional phone channels regarding bookings, cancellations, modifications, and billing.
- Guide members through the platform and resolve issues at first contact whenever possible.
- Verify member identity and handle account details securely according to procedures.
- Coordinate with the operations team and suppliers to resolve booking issues and escalate cases appropriately.
- Maintain canned responses and help content to ensure consistency.
- Identify patterns in recurring issues and flag them to operations for root cause resolution.
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