Customer Support Specialist
New
A
Asset LivingProperty Management
Across the USFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Microsoft OfficeProblem SolvingData entryCustomer support
Requirements
- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven experience in a customer support or customer service role.
- Experience in a high call volume environment.
- Experience booking travel arrangements and completing expense reports.
- Excellent verbal and written communication skills.
- Ability to multitask, stay organized, and manage time under pressure.
- Strong problem-solving abilities and patience.
- Comfort working in a structured environment with performance metrics.
- Maintain a reliable internet or service connection.
- Bilingual or multilingual capabilities are a plus.
Responsibilities
- Respond to a high volume of customer inquiries via phone.
- Provide accurate information regarding services, policies, and procedures.
- Troubleshoot customer issues, resolve them, or escalate to relevant departments.
- Identify trends in customer issues and report findings to management.
- Process administrative assignments including word processing, spreadsheets, and database entries.
- Compile, format, and edit reports and presentations.
- Book travel arrangements and manage expense reports.
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