Spanish Customer Service Support Specialist
New
C
COVUInsurance
Philippines, US Shift (Eastern Timezone)ContractMiddle
Salary10,000 - 11,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish (Required)
- Required Skills
- SalesforceCustomer serviceAccount ManagementCRM
Requirements
- Fluent in Spanish (Required).
- Proficient in Salesforce or similar CRM/AMS platforms.
- Strong customer service skills with a focus on communication and problem-solving.
- Ability to handle high call volumes and manage multiple cases simultaneously.
- Reliable primary internet connection (minimum 25 Mbps download / 10 Mbps upload).
- Dedicated backup internet connection for business continuity.
- Call center or customer center experience preferred.
- Experience using AMS tools like Epic, EzyLynx, AMS360, NowCerts, Agency Matrix, QQ Catalyst, or HawkSoft.
- Familiarity with billing, account management, and insurance policy servicing.
- Previous experience in Personal and Commercial Lines Insurance.
Responsibilities
- Manage and update customer policy information, assist with policy renewals, and handle carrier notices.
- Answer general inquiries and respond to customer needs with accurate and timely information.
- Assist customers with account management, billing inquiries, and non-premium bearing policy amendments.
- Update customer information and policy details in Salesforce, ensuring accurate and timely documentation.
- Handle 40-60 customer calls daily, providing quality support and maintaining a low call abandonment rate.
- Work with cross-functional teams to resolve customer issues and improve service delivery.
- Ensure a CSAT return rate of 90% with an average score of 4.7.
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