Sales Support Specialist
New
B
blueAPACHEIT Managed Services
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1-2 years
- Required Skills
- CRM
Requirements
- 1-2 years of previous experience in quoting, sales support, or customer service within an IT or related industry.
- Strong understanding of IT hardware, software licensing, cloud services, managed services, and distribution channels.
- Experience with quoting tools, procurement systems, CRM platforms, or ERP solutions.
- Proficiency with Microsoft 365 applications.
- Proven ability to manage customer communications and resolve issues effectively.
- Strong stakeholder management and relationship-building abilities.
- Aptitude for sales with the ability to work both as part of a team and autonomously.
- Keen interest in technology with the ability to conceptualize consumption models.
- Experience delivering customer training, demonstrations, or onboarding sessions.
- Previous inside sales experience in an IT distributor or Managed Service Provider (MSP) environment.
Responsibilities
- Provide outstanding customer service and sales support to customers and the Enterprise sales team.
- Manage sales calls, provide product recommendations, update order status, and manage deliverables.
- Raise deal registrations and negotiate buy prices with distributors.
- Generate accurate customer quotes across hardware, software, licensing, cloud, and managed services.
- Act as the primary owner and subject matter expert for the Epicor eFrontOffice (eFO) quoting platform.
- Manage procurement activities, including product sourcing, pricing requests, and order fulfillment.
- Maintain relationships with vendors, distributors, and internal sales teams.
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