Client Intake & Customer Support Virtual Assistant

New

Philippines, 9:00 AM – 6:00 PM EDTFull-Time

Salary$5–$6 per hour (depending on experience)

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Job Details

Previous experience as a Virtual Assistant or in a remote customer service, client support, call center, intake, or administrative role.
Fluent in spoken and written English with excellent communication skills.
HIPAA Compliance Training and Certification.
Strong professionalism and customer service mindset.
Reliable, responsible, and committed to long-term employment.
Ability to manage a busy workload while maintaining accuracy and professionalism.
Excellent organizational and multitasking skills.
High attention to detail and confidentiality.
Comfortable learning and using company software and workflows.
Stable high-speed internet connection (minimum 25 Mbps), reliable laptop or desktop, noise-canceling headset, and working webcam.
Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding.

Serve as the first point of contact by answering inbound client calls professionally and courteously.
Respond to general client inquiries regarding services and expected timelines.
Verify client information accurately before processing requests.
Create and organize client folders within the company's custom portal/CRM.
Document all client interactions accurately and maintain organized records.
Escalate complex questions or concerns to management when appropriate.
Maintain strict HIPAA compliance while handling confidential client information.
Provide a welcoming, customer-first experience that reflects professionalism and builds trust.
Submit end-of-day reports summarizing completed work and pending items.

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