Account Management Specialist
U
Utility ProfitSaaS
Mexico (or a location in US Central Time Zone), US Central Time ZoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–3 years
- Required Skills
- Customer SuccessSaaSAccount ManagementCRM
Requirements
- 1–3 years in SaaS account management, customer success, client services, or a related customer-facing role
- Experience managing smaller accounts or supporting senior team members in a client-facing capacity
- Comfortable working toward retention, adoption, and revenue goals
- Excellent clear and professional communication skills
- Strong writing skills for emails and documentation
- Highly organized and detail-oriented to manage multiple accounts
- Ability to thrive in a fast-paced, dynamic environment
- Technical aptitude for learning new systems
- Energetic, proactive, and coachable mindset
Responsibilities
- Support onboarding for new partners, ensuring smooth implementation and adoption
- Manage a portfolio of small-to-mid-sized accounts with guidance from senior team members
- Respond to partner inquiries and proactively identify opportunities to improve client experience
- Monitor account health metrics and flag risks or expansion opportunities
- Assist with revenue growth initiatives
- Collaborate with product and engineering teams to communicate client feedback
- Maintain accurate CRM documentation and reporting
- Contribute to improving internal processes as we continue to scale
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