Senior Service Account Manager
New
E
EverpureData storage
Remote, United StatesFull-TimeSenior
Salary$97,000 — $204,000 USD
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Job Details
- Experience
- 6+ years
- Required Skills
- Cross-functional Team LeadershipStakeholder managementAccount Management
Requirements
- 6+ years relevant experience in a customer-facing, large account, or industry-related role.
- Demonstrated experience managing large enterprise customer relationships in complex, matrixed technology environments.
- Proven track record of driving account retention, technical adoption, and high-stakes stakeholder alignment.
- Strong leadership and communication skills for navigating high-severity incidents.
- Experience aligning multi-disciplinary internal teams including Engineering, Product, Support, and Legal.
- Deep technical comprehension of enterprise data storage platforms, cloud ecosystems, and IT infrastructure operations.
- Ability to execute structured risk mitigation and capacity planning strategies.
Responsibilities
- Lead post-sales service delivery and account service reviews for large enterprise accounts.
- Partner with customer executives and internal sales teams to align platform capabilities with IT roadmaps.
- Manage complex customer incidents and change control windows by orchestrating cross-functional responses across CX and Engineering.
- Ensure swift resolution, minimal operational disruption, and 24/7 engagement continuity.
- Translate customer operational feedback and technical needs into prioritized recommendations for Product Management and Engineering.
- Mentor Service Account Managers and author internal best-practice resources to elevate service delivery standards.
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