Senior Product Manager – Consumer Experience & Digital Engagement

New

LivePersonConversational AI

USA, EST, ESTFull-TimeSenior

Salary$130,000 - $145,000 USD

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Job Details

Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred).
5+ years of Product Management experience in enterprise SaaS products or platforms.
Experience building customer-facing digital products across web, mobile applications, or mobile SDKs.
Proven experience working with UX designers to build accessible, user-centric experiences.
Strong ability to define product strategy, prioritize initiatives, and execute roadmaps in fast-paced Agile environments.
Proficiency in using qualitative and quantitative data to drive product decisions.
Excellent communication and stakeholder management skills to influence cross-functional teams.
Strong technical aptitude for working alongside engineering teams on scalable platforms.
Passion for conversational AI and solving complex enterprise engagement problems.

Develop and articulate a compelling product vision and strategy for the Consumer Experience, ensuring alignment with LivePerson's overall business objectives.
Define, evaluate, and prioritize features based on customer feedback, market insights, and product analytics to drive engagement, conversion, and accessibility.
Create and maintain a comprehensive product roadmap covering consumer experience on web and mobile, AI-assisted workflows, and extensibility capabilities.
Partner with Engineering, UX Design, AI/ML, and Customer Success to deliver scalable, secure, and intuitive experiences.
Engage directly with enterprise customers to understand digital customer journeys and translate pain points into product opportunities.
Define and monitor key metrics such as Conversation Initiation Rate, conversion, customer satisfaction, and AI feature adoption to guide decisions.

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