Senior Manager, Implementation
New
S
SyndioB2B SaaS / HR Tech
Remote Home Office - United StatesFull-TimeManager
Salary$155,000 -$180,000 per year
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Job Details
- Experience
- 7+ years
- Required Skills
- People Management
Requirements
- 7+ years in professional services, implementation, or delivery leadership within a B2B SaaS or enterprise software company.
- Demonstrated direct people management experience.
- Proven experience standing up or materially scaling a Professional Services function.
- Strong command of services commercials, including scoping, estimation, SOW construction, pricing, margin management, and revenue recognition.
- Experience running a frontline delivery team with rigor, including capacity planning, resourcing, and project governance.
- Ability to operate in ambiguity and design operational systems.
- Excellent cross-functional partnership skills across Sales, Finance, Product, and Customer Success.
- Experience in HR tech, compensation, people analytics, or a similarly data-intensive enterprise domain.
Responsibilities
- Provide day-to-day frontline management, coaching, and development for the Implementation Manager team.
- Maintain real-time visibility into team capacity and utilization to balance workload.
- Own the logic and process for matching managers to projects based on scope and capacity.
- Ensure consistent, high-quality project plans, milestone tracking, and status reporting.
- Define and uphold standards for implementation execution, escalation handling, and on-time delivery.
- Establish repeatable delivery methodology, templates, and playbooks.
- Drive alignment across Sales, Customer Success, Product, and Solutions Engineering.
- Partner on strategic engagements to ensure high-quality delivery.
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