Customer Service Representative - Print Production
New
M
MintedDesign and Print
Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WIContractMiddle
Salary not disclosed
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Job Details
- Required Skills
- Adobe IllustratorAdobe PhotoshopGoogle WorkspaceTroubleshootingCustomer support
Requirements
- Must reside in one of the following states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI.
- Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro.
- Experience with Salesforce Lightning.
- Experience with Google Suite.
- Ability to think critically to solve complex print and design problems on the fly.
- Excellent written and verbal communication skills for live interactions.
- Ability to work effectively in a remote, team-oriented environment.
- Must be available to work a schedule that includes at least one weekend day.
- Lightroom experience is a plus.
Responsibilities
- Respond to customer calls, emails, and chats with empathy and accuracy.
- Act as a primary expert for phone support to guide customers through order replacement processes.
- Review incoming requests to identify root causes and triage issues appropriately.
- Navigate Adobe Illustrator and Photoshop files to diagnose print issues and perform design edits.
- Record detailed technical data within Salesforce for trend tracking.
- Collaborate with the Print Quality team to ensure consistent documentation for order fulfillment.
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