Customer Service Representative
New
E
EveriseCustomer Service
United StatesFull-TimeEntry
SalaryWe offer the opportunity to earn additional cash incentives to reach your goals and base pay.
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceTroubleshootingData entryTechnical support
Requirements
- High-speed wired internet connection (minimum 25 Mb/s download, 10 Mb/s upload).
- Dedicated, private home work area.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
- Strong decision-making and analytical abilities.
- Commitment to excellence in customer service.
- Ability to navigate multiple computer systems simultaneously.
- Reliable attendance and high level of dependability.
- Ability to pass a drug screen and background check.
- Must be a team player.
- Ability to adapt to changes in a fast-paced business environment.
Responsibilities
- Manage a high volume of incoming calls.
- Navigate multiple systems to support tax office hardware and software.
- Remotely access contact computers to troubleshoot issues.
- Identify customer needs and provide efficient support using a knowledge base.
- Maintain high levels of customer satisfaction and meet performance metrics.
- Document customer information and call dispositions accurately.
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