Customer Support Representative - Internet Services

New

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY, 8:00am-8:30pm (EST)Full-TimeEntry

Salary$15 - $15 an hour. Starting pay - $15/hr plus shift differential(extra $1/hr nights & wkds)

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Job Details

Experience: 1 year previous call center/technical or troubleshooting experience preferred
Required Skills: Problem SolvingAccount ManagementData entryCustomer support

Requirements

1 year previous call center/technical or troubleshooting experience preferred
Excellent communication and active listening skills
Strong attention to detail and accuracy
Solid computer skills with the ability to navigate multiple applications and browser tabs simultaneously
Good troubleshooting and problem-solving abilities
Strong time management and organizational skills
The ability to remain calm and professional during challenging customer interactions
A willingness to learn new systems and technology
The ability to work independently in a remote environment while contributing to team success

Responsibilities

Answer inbound customer calls regarding internet services
Troubleshoot internet connectivity service issues
Assist customers with starting, transferring, moving, or disconnecting services
Schedule technician appointments when necessary
Process billing inquiries and collect payments securely
Research customer accounts to identify the correct services and provide accurate resolutions
Document every customer interaction in the appropriate systems
Update customer account information as needed
Navigate multiple systems while speaking with customers
Deliver professional, friendly, and efficient customer service on every call

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