Customer Relationship cum Business Development Manager
New
J
JobgetherApparel, Home Textiles
India-based candidatesFull-TimeMiddle
Salary25,000 - 30,000 INR per year
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Job Details
- Languages
- English
- Experience
- 3–9 years
- Required Skills
- Business DevelopmentMicrosoft ExcelMicrosoft OfficeNegotiationGoogle WorkspaceAccount ManagementCRM
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
- 3–9 years of experience in customer relationship management, business development, customer service, sales, or account management.
- Previous experience in the apparel and/or home textiles industry is required.
- Strong verbal and written English communication skills.
- Excellent interpersonal, negotiation, and relationship-building abilities.
- Proficiency in Microsoft Office, especially Excel, along with Google Workspace and professional email communication.
- Experience using CRM systems and WhatsApp Business for customer engagement is an advantage.
- Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.
- Proactive, detail-oriented, and comfortable working independently in a remote environment.
Responsibilities
- Build and maintain strong relationships with existing and prospective clients, including hotels, wholesalers, retailers, and international business partners.
- Identify and develop new business opportunities to expand the customer portfolio and increase market reach.
- Conduct regular client follow-ups to understand requirements, strengthen partnerships, and ensure customer satisfaction.
- Coordinate with sales, marketing, and product teams to deliver a seamless customer experience.
- Manage customer records, sales activities, follow-ups, and relationship updates within CRM systems.
- Communicate professionally with clients through email, phone, WhatsApp Business, and other digital communication channels.
- Prepare quotations, business reports, proposals, and customer correspondence using Microsoft Office and Google Workspace.
- Monitor customer needs, resolve issues proactively, and ensure high service quality.
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