Pet End of Life Care Representative
New
L
Lap of LoveVeterinary Care
United States, 24/7/365 coverageFull-TimeEntry
Salary16 USD per hour
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Job Details
- Required Skills
- Customer service
Requirements
- Experience working in high call volume, customer service, or call center environments.
- Hard-wired Ethernet connection is required; satellite/4G/5G hotspots are not supported.
- Ability to quickly learn custom software and programs such as Gmail, Google Calendar, Google Maps, Five9, and Zoom.
- Previous experience in a work-from-home environment or working with minimal peer interactions.
- High attention to detail and ability to adapt to new processes.
- Attendance at a mandatory multi-week intensive training program.
- Available for a 24/7/365 schedule including nights, weekends, and holidays.
- Must be able to sit for extended periods of time.
- Must have the manual dexterity to work on a computer and keyboard.
- Ability to lift up to 15 pounds.
Responsibilities
- Guide emotional conversations regarding end-of-life and quality-of-life care for pet families.
- Answer high volume of customer service calls in a remote environment.
- Gather and document pet medical information and schedule appointments effectively.
- Meet productivity, quality, and performance standards.
- Demonstrate dependability and flexibility by adhering to set schedules.
- Provide stellar customer service to pet families and veterinarians.
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