Remote Care Coordinator - Veterinary
New
B
Bond VetVeterinary Services
We are currently considering applicants from the following states: VA, TX, GA, NC, NJ, NY, and FL, EST (8am-6pm & 10am-8pm shifts)Full-TimeMiddle
Salary$16-18/hr
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Job Details
- Experience
- At least 1 year
- Required Skills
- Customer serviceGoogle WorkspaceSlackZendesk
Requirements
- At least 1 year of experience in a high-volume call center environment within the health industry.
- Proven track record of handling high-volume inbound and outbound calls.
- Proficiency in call routing and effective communication.
- Experience with administrative tasks and appointment management.
- Familiarity with CRM software such as Zendesk and Vetspire.
- Proficiency with Slack and Google Workspace communication tools.
- Strong active listening and organizational skills.
- Ability to remain online and available for 8-9 hours per shift.
- Experience answering 90+ calls per shift.
- Access to a quiet, private workspace for professional call handling.
- Ability to work a 4-day, 10-hour shift schedule, including 2-3 weekends per month.
Responsibilities
- Answer high volume of incoming calls from clients regarding appointments, services, and pet care.
- Respond to over 100 emails daily, focusing on medical record exchanges.
- Triage and route calls to virtual nurses or clinic staff.
- Perform administrative tasks including clinic appointment scheduling and rescheduling.
- Document client interactions using Zendesk and Vetspire platforms.
- Communicate with remote and clinic-based teams via Slack and Google Workspace.
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